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What are funnels?

A funnel in the context of a chatbot is a visual representation of the conversation flow or logic, where nodes represent different elements of the chatbot's interaction. Steps represent intents, events/composite events (including special types that could be part of sentences or compositions), and built-in events, is a visual representation that tracks and illustrates the sequential stages of a user's journey within a chatbot interaction. It helps in understanding how users progress through various steps or interactions within the chatbot conversation.

Node Types

Within each step, nodes represent different conversation elements. These nodes can include


Represent the user's purpose or requests

Events/Composite Events

Capture significant interactions or triggers, including special types that may be part of sentences or compositions.

Built-In Events

Represent system-generated events sent by the chatbot platform, such as "message delivered" or "message read."