How to Verify if our systems are receiving your Messages.

To confirm that our systems receive your messages, use one of the following methods:

Method 1:From the Dropdown Menu

Access Dropdown Menu

• In your account dashboard, locate the name of your active project.
• Click on the project name to access the dropdown menu.

Access Project Settings

• From the dropdown menu, click on "Project settings" to access the project settings page.

Navigate to Channels

• In the settings window, you will see different sections, including "General" and "Channels."
  • Click on "Channels" to manage your connected channels.

Select Channel

• Click the specific channel you want to verify, a dropdown menu will appear.

Verify Message Reception

• Under the channel dropdown, find the message:

  "Follow the integration instructions for the Channel. After following the instructions, send a message to your agent and click Verify to ensure that our systems are receiving your messages."

• Click "Verify" to check message reception.

• If successful, the status shows 'Integrated' and the red dot turns green, indicating proper message reception.

• If unsuccessful,the status shows 'Not Integrated' and the red dot stays red, and additional troubleshooting may be needed.

  

Method 2: From the Projects Dashboard

Access the Dashboard

• Click on the Botanalytics logo in the top left corner to access the Projects dashboard.

Access Project Settings

• In the Projects dashboard, locate the project you want to add a new channel to.
  • Click on the three dots (ellipsis) icon in the top right corner to display a drop-down menu.
  • From the drop-down menu, select "Settings."

Navigate to Channels

• In the settings window, you will see different sections, including "General" and "Channels."
  • Click on "Channels" to manage your connected channels.

Navigate to Channels

• In the settings window, you will see different sections, including "General" and "Channels."
  • Click on "Channels" to manage your connected channels.

Select Channel

• Click the specific channel you want to verify, a dropdown menu will appear.

Verify Message Reception

• Under the channel dropdown, find the message:

  "Follow the integration instructions for the Channel. After following the instructions, send a message to your agent and click Verify to ensure that our systems are receiving your messages."

• Click "Verify" to check message reception.

• If successful, the status shows 'Integrated' and the red dot turns green, indicating proper message reception.

• If unsuccessful,the status shows 'Not Integrated' and the red dot stays red, and additional troubleshooting may be needed.