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How to Verify if our systems are receiving your Messages.

To confirm that our systems receive your messages, use one of the following methods:

Method 1:From the Dropdown Menu

Access Dropdown Menu

  • In your account dashboard, locate the name of your active project.
  • Click on the project name to access the dropdown menu.
Dashboard Active Project

Access Project Settings

  • From the dropdown menu, click on "Project settings" to access the project settings page.
Dashboard Project Settings
  • In the settings window, you will see different sections, including "General" and "Channels."
    • Click on "Channels" to manage your connected channels. ChannelsChannelsTab

Select Integration Channel

  • Click the specific integration channel you want to verify, a dropdown menu will appear.
IntVerifyClickonChannel

Verify Message Reception

  • Under the channel dropdown, find the message:

    "Follow the integration instructions for the Channel. After following the instructions, send a message to your agent and click Verify to ensure that our systems are receiving your messages."

  • Click "Verify" to check message reception.

IntVerifyClickVerify
  • If successful, the status shows 'Integrated' and the red dot turns green, indicating proper message reception.

  • If unsuccessful,the status shows 'Not Integrated' and the red dot stays red, and additional troubleshooting may be needed.

    IntVerifyShowRed

Method 2: From the Projects Dashboard

Access the Dashboards

  • Click on the Botanalytics logo in the top left corner to access the Projects dashboard. Project Click Logo

Access Project Settings

  • In the Projects dashboard, locate the project you want to add a new channel to. Projects View Tile
    • Click on the three dots (ellipsis) icon in the top right corner to display a drop-down menu. Project Click Ellipsis
    • From the drop-down menu, select "Settings." Rename Project Click Settings
  • In the settings window, you will see different sections, including "General" and "Channels."
    • Click on "Channels" to manage your connected channels.
  • In the settings window, you will see different sections, including "General" and "Channels."
    • Click on "Channels" to manage your connected channels. ChannelsChannelsTab

Select Integration Channel

  • Click the specific integratio channel you want to verify, a dropdown menu will appear.
IntVerifyClickonChannel

Verify Message Reception

  • Under the channel dropdown, find the message:

    "Follow the integration instructions for the Channel. After following the instructions, send a message to your agent and click Verify to ensure that our systems are receiving your messages."

  • Click "Verify" to check message reception.

IntVerifyClickVerify
  • If successful, the status shows 'Integrated' and the red dot turns green, indicating proper message reception.

  • If unsuccessful,the status shows 'Not Integrated' and the red dot stays red, and additional troubleshooting may be needed.

    IntVerifyShowRed